This post about Substack's possibly precarious financial position was a good read, but one thing really stuck out to me:
To fix that and get their financials on a steadier path, Substack needs to make it harder for you to leave. They need to lock you in.
I hate how this has become the dominant perception of how tech platforms should do business. Rather than making a product people love to use, adjusting their pricing to something more sustainable, or knocking off the bullshit that makes people want to leave or hesitant to join, Substack should... force people to stay?
In all fairness to Powell here, I think he's describing what Substack thinks they need to do (rather than what he thinks Substack should do), but it's frustrating that this is the default remedy.